National Green Panel


Professional Services & Educational Programs


About Mediation

Advantages of Mediation


Co-Mediation &


About Binding Mediation


Mediation Forms & Documents

About Arbitration
California and Maryland Arbitrations

Med-Arb & Arb-Med  Mediated-Arbitration

New Jersey Home Warranty Arbitration Information

Home Warranty Arbitration Procedures


Home Inspection Expedited Mediation & Arbitration Procedures


Umpire Services
Insurance Company
Additional Party Addendum
 Umpire Agreement
Umpire Pre-hearing Order


Expert & Witness Service


Fees and Costs


Suggested Standard Contract Language

Suggested Green Contract Language

Dispute Resolution Training


Contact CDRS


Printer Friendly Version


Back to FL State page




Highly effective Mediator, Arbitrator, Insurance Adjuster, Umpire and Facilitator. Dispute settlement expertise in Contracts, Property & Casualty, Consumer Finance, Commercial Finance, Insurance, Mortgage Foreclosure, Risk Management, Workplace/Employment Disputes, Automotive Lemon Law, General Construction, Product Warranties and Real Estate. Experienced Senior Business Executive; a dynamic communicator with a track record of successful arbitrations, mediations, negotiations and presentations; senior corporate trainer expertise in adult education and professional development; Contractual experience in government and corporate environments. Federal Civil Rights Act, ADA, EEOC working knowledge. Group facilitation expertise in both dynamic and contentious environments. Post Secondary education experience as a Business Professor and professional development trainer. Results driven.


Certified Mediator - Florida Civil Courts
Qualified Arbitrator – Florida Courts, Commercial, Government
Mediator – Contracts, Mortgage Foreclosure, Real Estate, Finance, Insurance, Workplace
Mediator – U.S. Equal Employment Opportunity Commission (EEOC Contract Mediator)
Umpire – Insurance Appraisal Services: Residential, Commercial, Business Interruption
Certified Program Arbitrator/Mediator - Grievance Committee - The Florida Bar
Arbitrator - Juvenile Arbitration Hearing Officer (6th Judicial Circuit)
Arbitrator - Florida Attorney General (Former Lemon Law Chairman)
Arbitrator - Construction Arbitration Services (CAS)
Arbitrator - Construction Dispute Resolution Services (CDRS)
Arbitrator – National Center for Dispute Settlement (NCDS)
Facilitator – Collaborative Labs – Saint Petersburg College
Facilitator – National Facilitator Database (NFDB)
Insurance Adjuster - (6-20 All-Lines) Certified (FL, TX)
Investigator – Mediator Qualifications Board (DRC, Supreme Court of Florida)
Expert Witness – Business Analyst, Management, Lemon Law, Mortgage, Real Estate


Adjunct Bus Instructor – Workforce Development Training – State College of Florida
Adjunct Bus Instructor – College & Professional Development – State College of Florida
Adjunct Bus Instructor – Training & Professional Development – Saint Petersburg College
Adjunct Bus Instructor – Training & Professional Development – Saint Leo University
Facilitator/Business Coach – Collaborative Labs – Saint Petersburg College
Trainer/Instructor – Professional Development - Pasco-Hernando Community College
Instructor/Faculty Presenter – ADR Conferences/Primary Trainer - Florida DRC
Professional Business Consultant – Management & Organizational Development
ADR Trainer/Instructor – Conflict Resolution In The Workplace
Ethics Seminar Instructor – Ethics In The Workplace
Cultural Diversity Trainer/Instructor – Workplace Diversity & Inclusion
Management & Supervisor Development – Trainer/Instructor
Effective Negotiation Skills - Trainer/Instructor
Certified Instructional Trainer – National Notary Association


Breach of Contract, Warranty Claims, Property Damage Claims, Auto, EEOC, Civil Rights, Insurance Appraisal Services, Hurricane Damage, Disaster Claims, Mortgage Foreclosure, Finance, Workers Comp, Workplace/Employment, Product Warranties, Estates, Lemon Law, Real Estate, Associations, Small Claims, Landlord/Tenant, Residential/Commercial Construction


B.A., Business Management – Hamilton University, Evanston, WY - 1991
M.B.A., Business Administration – Hamilton University, Evanston, WY - 1998
B.B.S. International Management - Nova Southeastern University (2011)
Six-Sigma Black Belt – St. Petersburg College - 2010
Project Management Professional, PMP (certificate 2010)
Real Estate Sales Associate - Bob Hogue School of Real Estate - St. Petersburg, FL- 2005
Mortgage Broker - Bob Hogue School of Real Estate - St. Petersburg, FL- 2006
Mediator Certification Training (Circuit Civil) - University of South Florida – 2005
Certified Insurance Adjuster - All-Lines Training Company- 2013
Dispute Resolution Center - Annual Conference for Mediators & Arbitrators 2006 - 2012
Arbitrator Training (Lemon Law)– Florida Attorney General, Tampa Florida – 2005-2009
Arbitrator Certification Training – National Center for Dispute Settlement (NCDS) – 2005
Arbitrator Certification – Supreme Court Certified Arbitrator Training Program - 2006
Arbitrator Training Seminar – National Center for Dispute Settlement (NCDS) – 2005-2013
Foreclosure Mediation Certification Training – Collins Center for Public Policy – 2009
Umpire Certification Training – Collins Center for Public Policy – Appraisal – 2008
Florida Domestic Violence Training – Dynamic Works - 2009
Workers Compensation – Department of Financial Services – 2009
Workplace Safety – Occupational Safety and Health Administration (OSHA) - 2009
Certified Signing Agent – National Notary Association – 2005
Certified Instructor Training – National Notary Association - 2006
Graduate – The Leadership Institute, Arlington Virginia – 2006


State of Florida - Lemon Law Arbitrator (Former Lemon Law Chairman)
Supreme Court of Florida – Certified Mediator
State of Florida – Certified County Civil Mediator
The Florida Bar – Certified Program Arbitrator/Mediator
Special Investigator – Mediator Qualifications Board (Supreme Court of Florida)
State of Florida Notary Public
Corporate Mediator/Arbitrator
Umpire – Appraisal Services
Neutral Facilitator/ Expert Negotiator
Federal Contractor
Adjunct Business Professor
Certified Management Consultant/Business Analyst
Licensed Insurance Adjuster (Florida all lines)
Licensed Insurance Adjuster (Texas all lines)
Licensed Mortgage Broker (formerly)
Senior Business Executive/Consultant/Analyst
Expert Witness–Business Analyst, Management, Lemon Law, Mortgage, Real Estate


Strong presentation skills with ability to engage
Strategic thinker with strong analytical ability
Self directed and self motivated, risk taker, where appropriate
Social interaction skills in both a contentious and non-contentious environments
Strong technical aptitude, ability to learn quickly and manage multiple priorities
Demonstrated ability to serve the needs of the parties in a professional manner
Excellent interpersonal, written, public speaking and effective listening skills
Measurable accomplishments, strong commitment to results


American Bar Association (Associate Member) Dispute Resolution Section
The Florida Academy of Professional Mediators (FAPM) Diplomate
The Florida Bar – Grievance Mediation & Arbitration Committee
Arbitrator (Former Automobile Lemon Law Chairman) - Lemon Law - Florida Attorney General
Arbitrator – Better Business Bureaus (BBB)
FEMA - Disaster Reservist (ADR Advisor)
Member-Board of Directors, The Florida Academy of Professional Mediators (FAPM)
National Center for Dispute Settlement (NCDS)
Mediator/Arbitrator - Florida Mediation Experts, LLC
Florida Conflict Resolution Consortium (FCRC)
Juvenile Arbitrator – Sixth Judicial Circuit of Florida
Mediator – U.S. Equal Employment Opportunity Commission (EEOC)
Mediator – Florida Department of Financial Services (DFS)
Mediator/Arbitrator – Florida Department of Bus & Prof Regulation
Collins Center – Mediator (Tallahassee Florida)
Umpire – Appraisal Services - Collins Center
Circuit Civil, County Mediator – (All Circuits) Primary - 6th Judicial Circuit
Association for Conflict Resolution (ACR)
National Facilitator Database (NFDB)
Past Member-Board of Directors -State of Florida, Small Business Regulatory Advisory Council
Past Member-Board of Directors (Executive Committee)-Workforce Florida Inc.
Round Table Group (RTG)
Institute of Management Consultants USA
Facilitator – Collaborative Labs – St. Petersburg College
Construction Arbitration Services (CAS)
Construction Dispute Resolution Services (CDRS)
CLC Mediation Program (CLC Legal Plan)
RESOLVE – Environmental Public Policy (EPP) DMPP work group member
National Notary Association (NNA)
Sun Coast Real Estate Investors Association
Past Executive Board Member, Chamber of Commerce
Past Executive Board Member, Junior Achievement